Product features

Key features

1. Call Routing: The PABX system offers flexible call routing options in the operator/auto-attendant work mode. Incoming calls can be directed to the appropriate extension or department based on user-defined rules. This ensures that callers are efficiently connected to the right person or department within the organization.
2. Call Transfer: The operator/auto-attendant work mode allows for seamless call transfers. When a caller needs to be connected to a different extension or department, the operator or auto-attendant can initiate a call transfer. This feature enables efficient call handling and ensures that callers reach their intended destination without hassle.
3. Call Screening: With the caller ID functionality, the PABX system provides call screening capabilities in the operator/auto-attendant work mode. Before answering a call or transferring it, the operator or auto-attendant can view the caller’s identification information, including the external caller ID, intercom caller ID, and transfer caller ID. This information allows them to make informed decisions about how to handle the call.
4. Call Queuing: In busy scenarios, the operator/auto-attendant work mode supports call queuing. If all available lines or extensions are busy, incoming calls can be placed in a queue, ensuring that callers do not receive a busy signal. This feature improves customer experience and ensures that calls are handled in an organized and orderly manner.
5. Menu and Prompt Configuration: The PABX system allows users to configure custom menus and prompts for the auto attendant. Users can set up interactive voice response (IVR) menus with pre-recorded prompts to guide callers through various options. This feature provides callers with self-service options and reduces the need for manual intervention from the operator.
6. Time-Based Routing: The operator/auto-attendant work mode supports time-based call routing. Users can define different call handling rules based on specific time periods, such as business hours and after-hours. This feature enables the system to automatically route calls according to the predefined schedule, ensuring efficient call management and appropriate handling during different time periods.