Product features
Yeastar P-Series Call Center Features.
ABC. Using the methods you set up, route incoming calls to the appropriate queue and the appropriate, available agent.
IVR. IVR, when used in conjunction with ACD, guides callers to their targeted locations using tailored rules, assisting SMEs in managing high call volume.
Call Recording. Record every phone call to help your agents perform better or to ensure that you are following all regulations.
Queuing Panel. To assist you in managing the calls effectively, view the real-time display of incoming calls, agent status, and other queue-related details.
Wallboard, which enables agents and managers to easily keep an eye on queue and agent activity in real-time and spot any problems.
Reports. Utilize comprehensive statistical reports to monitor performance across multiple dimensions and acquire a deep understanding of how to increase productivity.
